Terms of Service

Account

An account created to access AI Rawabit.

Client

A business or organization using AI Rawabit.

Reseller

An authorized partner permitted to provide AI Rawabit services to its customers.

End User

An individual interacting with a Client through connected channels.

Platform

The AI Rawabit software, dashboard, website, Admin Panel, APIs and related technology.

Credits

Platform usage units.

Third-Party Services

Meta/WhatsApp, Instagram, payment providers, cloud services, AI providers and other external platforms.

AI Rawabit provides technology for WhatsApp and Instagram communication, contact and CRM management, broadcast campaigns, templates, campaign analytics, inbox and communication management, reseller management, subscription management, platform credits, lead-management functionality included in the applicable plan and other functionality introduced by AI Rawabit.

You must provide accurate information when creating an account. You are responsible for maintaining account information, protecting credentials, controlling staff access, preventing unauthorized use and notifying AI Rawabit of suspected unauthorized access.

Staff limits may depend on the subscription plan. The applicable plan, order form or commercial agreement will determine any staff limits and access levels.

AI Rawabit may offer Starter, Growth, Business, Enterprise and custom plans. Pricing, credits, staff limits and features are displayed on the website or agreed commercially.

Credits are AI Rawabit platform usage units and are separate from Meta or other third-party charges. One outbound message consumes one credit unless otherwise specified; inbound messages do not consume credits; broadcasts consume credits according to the applicable plan configuration. Monthly credits expire at the end of the billing cycle and do not roll over unless expressly agreed.

AI Rawabit platform fees are separate from Meta, WhatsApp, Instagram and other third-party charges. Customers remain responsible for applicable third-party fees, approvals, payment arrangements and policy compliance.

Customers must comply with applicable Meta, WhatsApp Business and Instagram policies, messaging requirements, consent requirements, template rules, opt-out requirements, anti-spam requirements and applicable laws.

Customers retain rights in their content and grant AI Rawabit a limited right to process Customer Content only as necessary to provide, secure, support and maintain the contracted Services, comply with law, perform necessary backups and otherwise as expressly permitted by the applicable agreement.

Customers represent that they have the necessary rights and permissions to upload and process information through AI Rawabit and are responsible for lawful collection, processing, consent where required, notices, accuracy, marketing compliance and data-subject requests.

• Illegal activities, fraud or deceptive communications
• Malware, phishing or unauthorized access
• Spam, harassment or unlawful content
• Intellectual-property infringement
• Security circumvention
• Abuse of WhatsApp/Instagram or violation of their policies
• Unauthorized resale
• Conduct creating material legal, regulatory or security risk

Customers are responsible for ensuring an appropriate legal basis to communicate with recipients and for honoring opt-outs, applicable marketing requirements and third-party messaging rules.

Customers must pay applicable AI Rawabit subscription fees. Payments may be processed through approved providers, including HyperPay, subject to final merchant onboarding, provider terms and implementation.

Renewal procedures depend on the applicable plan and billing configuration. Where automatic recurring billing is not enabled, customers may need to manually renew. AI Rawabit may suspend access after expiration or non-payment subject to any applicable grace period.

Refunds are handled according to the applicable plan, commercial agreement and refund policy. Credits already consumed may not automatically be restored. AI Rawabit may adjust account balances or suspend access while a chargeback is reviewed.

AI Rawabit may suspend or restrict accounts for non-payment, security concerns, unlawful activity, Terms violations, messaging-policy violations, fraud, abuse, regulatory requirements or risks to AI Rawabit or other customers.

Authorized resellers may provide AI Rawabit services to their customers under their reseller agreement. Unless otherwise agreed, resellers provide first-line support to their customers and AI Rawabit supports the reseller.

If a reseller account is suspended or terminated, access for reseller-managed clients may be affected according to the reseller agreement and applicable platform rules. Applicable grace periods or reassignment procedures may be used.

AI Rawabit may depend on Meta, WhatsApp, Instagram, HyperPay, cloud infrastructure, AI providers, analytics services and other third parties. AI Rawabit is not responsible for third-party outages, policy changes, pricing changes, restrictions or service failures outside its reasonable control.

Where AI features are available, AI output may contain errors, should be reviewed where appropriate, does not guarantee lead or sales results and may use third-party AI technology. Customers remain responsible for decisions based on AI output and for ensuring that their use of AI complies with applicable law.

AI Rawabit and its licensors retain rights in the platform, software, source code, architecture, designs, trademarks, documentation, workflows and proprietary technology. Customers may not copy, modify, reverse engineer, decompile, reproduce, distribute, sublicense or create derivative works except as expressly permitted.

Customers retain ownership of trademarks, logos, customer data, content, templates, campaigns and other Customer Content. Customers grant AI Rawabit the limited rights necessary to provide the Services.

Where white-label functionality is included, customers/resellers may use approved branding features according to their plan. Required legal, technical or attribution references may remain.

AI Rawabit will use commercially reasonable efforts to maintain availability, but continuous or uninterrupted availability is not guaranteed. Services may be unavailable due to maintenance, security incidents, infrastructure or third-party failures, Meta/WhatsApp/Instagram outages, payment-provider issues, network failures, force majeure or other circumstances outside reasonable control.

AI Rawabit will maintain reasonable infrastructure and backup practices appropriate to the Services. Backup availability does not guarantee that every item can be restored in every circumstance.

Technical support will be provided according to the applicable commercial agreement or support plan. Unless otherwise agreed, resellers provide first-line support to their customers and AI Rawabit supports resellers. Support hours, response times and SLA commitments may be specified separately.

AI Rawabit may update software, improve features, modify interfaces, improve security, fix bugs, modify infrastructure and introduce or discontinue features. Reasonable efforts will be made to avoid materially reducing core functionality without appropriate notice where required.

Features not included in the applicable scope may be treated as additional features, Change Requests, Phase 2 features or later-phase features. Additional fees and timelines may apply.

Each party must protect confidential information received from the other party and use it only for legitimate business purposes, subject to standard exceptions for public, previously known, independently developed or legally required information.

To the maximum extent permitted by applicable law, AI Rawabit does not guarantee a specific number of leads, sales, conversion rate, advertising performance, uninterrupted service, third-party approval, WhatsApp template approval, AI result or specific business outcome.

AI Rawabit applies reasonable technical and organizational safeguards appropriate to the Services. However, no online service or method of electronic transmission can guarantee complete security. Customers should maintain appropriate access controls and security practices for their own accounts and data.

To the maximum extent permitted by applicable law, AI Rawabit will not be liable for indirect, incidental, special, consequential or loss-of-profit damages arising from use of the Services. Any exclusions or caps are subject to applicable law and should be reviewed by Saudi legal counsel.

To the extent permitted by applicable law, customers agree to indemnify AI Rawabit against claims arising from unlawful Customer Content, unauthorized processing of personal data, messaging-law violations, third-party policy violations, infringement of third-party rights, misuse of Services or breach of these Terms.

Customers may terminate accounts according to applicable subscription terms. AI Rawabit may terminate or suspend accounts for material breach, non-payment, unlawful activity, security risk or other permitted reasons. Upon termination, access may cease, remaining credits may expire, Customer Content will be handled according to the Privacy Policy and outstanding payments remain payable.

Following closure, Customer Content will be retained and deleted according to the AI Rawabit Privacy Policy and applicable legal requirements. The intended platform policy provides for up to 90 days of retention before permanent deletion, subject to legal, security, backup, dispute and regulatory requirements.

These Terms shall be governed by the laws and regulations applicable in the Kingdom of Saudi Arabia. Disputes shall be subject to the competent courts of the Kingdom unless otherwise agreed in a valid written agreement.

AI Rawabit may update these Terms. Material changes may be communicated through the platform, website, email or other appropriate means.

• Alrawabit for Information Technology
• Kingdom of Saudi Arabia
• Legal: info@alrawabit.sa
• Support: support@alrawabit.sa
• Website: www.alrawabit.sa